Help Desk For Melissa Ingold

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Frequently Asked Questions

Here is a list of the most frequently asked questions - please check to see your question hasn't already been answered before opening a new support ticket.

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1. Cancel my monthly membership/subscription (968 views, created 2009-08-05 20:26:54)

2. Please unsubscribe me from your list (855 views, created 2009-08-05 20:24:13)

3. Please refund my purchase (838 views, created 2009-08-05 20:23:33)

4. I cannot download or open my product (813 views, created 2009-08-05 20:27:19)

5. Where can I find my affiliate ID? (642 views, created 2009-08-05 20:37:44)

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Your Question

Created on 2009-08-05 20:27:19 with 813 views.

Q: I cannot download or open my product

A: Most of our products can be downloading using these steps:

1) Right-click the download link.

2) Select “Save Target As…” (for Internet Explorer) or “Save Link As..” (Mozilla Firefox).
A download screen will appear asking you where you want to save the file to on your computer.

3) Select where you wish to save the file (typically the desktop or ‘My Documents’) and save to your computer.

Important! Many of our products contain items that are large, therefore we compress them into zip files.

Here's how to open a zip file...

Many computers will have a built-in unzip program. To use it:

1) Once your file is downloaded, right-click the file

2) Select “Open With” and choose “Compressed (zipped) folders”.

A dialog box will open with the folder inside.

3) Click the folder ONCE to select it

4) Then go to “File” –> “Extract All” and follow the rest of the steps in the dialog box.

If you don’t have a built-in program, there are many available online for free. Simply Google "zip extractor" or look up one called Zip Genius.