Help Desk For Melissa Ingold

When submitting tickets, PLEASE specify the EXACT name of the product from the category tab.

» Home

Frequently Asked Questions

Here is a list of the most frequently asked questions - please check to see your question hasn't already been answered before opening a new support ticket.

Popular Questions

1. Cancel my monthly membership/subscription (968 views, created 2009-08-05 20:26:54)

2. Please unsubscribe me from your list (854 views, created 2009-08-05 20:24:13)

3. Please refund my purchase (837 views, created 2009-08-05 20:23:33)

4. I cannot download or open my product (813 views, created 2009-08-05 20:27:19)

5. Where can I find my affiliate ID? (642 views, created 2009-08-05 20:37:44)

6. View All Questions...

Your Question

Created on 2010-02-02 18:51:02 with 126 views.

Q: Why was my subscription canceled?

A: Changes to your PayPal account such as switching banks or expiring credit cards will cancel your subscriptions. This is a not something we have control over.

To restart your subscription, follow these steps:

1) Log into your SRC or SSRC account.
2) Select the membership you want to resubscribe to.
3) Click the purchase/process order button.
4) Complete the payment process.

IMPORTANT! If you were paying a different rate than our current price, please submit a ticket.

Include the product you were subscribed to & the username for the account so we can verify the details and create a coupon for you.

If it has been more than 30 days since the cancellation, you must resubscribe at the current price.